Alice AI Partners with ShopTalk Spring 2025 to Pioneer Voice Intelligence for Retail Event Feedback

First-of-its-kind collaboration introduces zero-friction voice feedback system delivering 10x richer insights and 100x more actionable intelligence for retail's premier event—without requiring app downloads, logins, or technical expertise.

SAN FRANCISCO, March 11, 2025 — Alice AI, the enterprise standard for secure voice intelligence, and ShopTalk, retail's premier industry conference and the definitive "One Home for Reimagining Retail," today announced a groundbreaking partnership that will revolutionize event feedback collection through advanced voice technology at the upcoming ShopTalk Spring 2025 event.

This first-of-its-kind implementation will debut at ShopTalk Spring 2025 in Las Vegas (March 25-27, 2025) just two weeks from now, offering more than 10,000 retail decision-makers the opportunity to experience Alice AI's Voicebox technology throughout the conference venue. The flagship North American event focuses on addressing the entire retail ecosystem with a predominant focus on the North American market.

Transforming Event Feedback Through Voice AI: Zero-Friction Intelligence Gathering

The partnership introduces a revolutionary zero-friction voice-based feedback system that solves the persistent challenge of collecting authentic, timely feedback at large-scale events. Conference attendees simply scan strategically placed QR codes to instantly provide voice feedback on sessions, exhibitors, and experiences – with no app downloads, logins, or technical barriers.

Unlike traditional post-event surveys that capture diminished, delayed feedback when attendees are fatigued, distracted by work obligations, and struggling with fading memories, Voicebox captures rich, in-the-moment reactions. This eliminates the fundamental problem with conventional feedback methods that force nuanced thoughts into restrictive dropdown menus, arbitrary star ratings, or time-consuming text entries.

"Traditional feedback methods typically achieve less than 2% engagement rates and produce superficial insights," said Karan Gupta, Founder and CEO of Alice AI. "Our voice intelligence platform captures 6x more detailed feedback with engagement rates exceeding 30%, revealing the authentic customer sentiment that standardized forms systematically miss."

All voice feedback is processed in real-time through Alice AI's proprietary platform, converting unstructured voice data into structured, actionable insights. ShopTalk organizers never need to manually listen to individual voice messages, as AI automatically extracts themes, sentiment patterns, and actionable recommendations from thousands of feedback points simultaneously.

This breakthrough transforms the feedback equation: unstructured but information-rich voice input (10x more valuable than text) becomes hyper-structured data output (100x more actionable than traditional survey results), delivering unprecedented insight depth and business value.

Transformative Technology Benefits: From Voice to Value

Alice AI's Voicebox platform creates a complete transformation in how event organizers understand and act on attendee feedback through several key technological innovations:

• Real-Time Feedback Activation: While traditional methods collect feedback days after the event when it's too late to make improvements, Voicebox provides organizers with immediate sentiment analysis and trending topics during the event itself, enabling real-time experience enhancements.
• Engagement Rate Revolution: Voicebox achieves 10x higher participation rates compared to traditional survey methods, capturing feedback from the crucial silent majority that typically doesn't engage with text-based surveys.
• Cognitive Processing Engine: Alice AI's platform analyzes tone, emotion, enthusiasm, hesitation, and contextual patterns that text simply cannot capture, extracting the true meaning behind attendee feedback.
• Multidimensional Analysis: The searchable voice vault enables organizers to analyze feedback across unlimited dimensions simultaneously (speaker effectiveness, topic relevance, session format, audience segment, etc.) without predefined question constraints.
• Actionable Recommendation Engine: Beyond merely reporting problems, Alice AI's platform generates specific, prioritized recommendations for experience improvements based on impact potential and implementation feasibility.

Enterprise-Grade Security with Zero Technical Overhead

The implementation requires zero custom development from ShopTalk's technical team, as Alice AI's platform processes all voice feedback through its enterprise-grade security infrastructure. The Voicebox product is fully white-label, allowing companies to brand the feedback system according to their specific needs and identity.

All voice data is housed in a secure vault with Alice AI's zero data collection architecture, ensuring complete privacy for conference attendees. Importantly, this voice data is never used to train AI models, maintaining strict data sovereignty principles.

For organizations with specific security requirements, Alice AI offers multiple layers of additional security options. This includes an API that enables direct data transfer to client servers — companies simply need to specify where they want their data sent, and Alice AI's platform handles the secure transfer seamlessly.

Broader Retail Applications: Revolutionizing Customer Understanding

"Traditional retailers have invested billions in understanding customer journeys, but surveys and text-based feedback capture only a fraction of customer sentiment and deliver even less actionable insight," explained Kruti Patel, Head of Product at Alice AI. "What retailers truly need is to understand what their customers are thinking and wanting at every touchpoint – something surveys fundamentally fail to deliver."

Alice AI purposefully designed Voicebox with a comprehensive retail-first approach. The platform enables feedback collection anywhere in the customer journey – from digital experiences to in-store interactions – without requiring any technical overhead from the retailer.

"We built Voicebox with three non-negotiable principles: zero-code deployment for retailers, maximum customer convenience, and absolute data security," said Patel. "Whether the data resides in our secure vault or on the retailer's own servers, no third parties ever touch customer voice data. This allows retailers to finally capture authentic customer thought processes without sacrificing security, technical resources, or customer experience."

The demonstration at ShopTalk Spring 2025 showcases how retailers can immediately implement voice intelligence across their entire ecosystem without modifying existing technical infrastructure.

About Alice AI

Alice AI is the enterprise standard for secure voice intelligence. The company's platform transforms how global organizations capture authentic customer voice and extract powerful insights with unmatched accuracy and data privacy. Led by a team with extensive experience in retail technology, voice AI, and enterprise data security, Alice AI is backed by notable investors.

For more information, visit: https://aliceapp.ai

About ShopTalk

ShopTalk is the retail industry's premier event series and the definitive "One Home for Reimagining Retail," bringing together more than 10,000 industry leaders, innovators, and decision-makers each year. The conference portfolio includes:

• ShopTalk Spring (March 25-27, 2025, Las Vegas) - Addressing the entire retail ecosystem with a focus on the North American market
• ShopTalk Europe (June 2-4, 2025, Barcelona) - Focusing on digital transformation in retail for the evolving European market
• ShopTalk Fall (September 17-19, 2025, Chicago) - Addressing all facets of retail transformation from digital to physical
• GroceryShop (September 28-October 1, 2025, Las Vegas) - A specialized focus on grocery, consumer packaged goods, and adjacent sectors
• ShopTalk Luxe (January 27-29, 2026, Abu Dhabi) - Addressing the global luxury sector and elevated customer experiences

The conferences feature groundbreaking content, comprehensive exhibitor experiences, and unparalleled networking opportunities that help shape the future of retail.

For more information, visit: shoptalk.com

Media Contact:

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• Message Us: press@aliceapp.ai

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